Ensured impeccable first impression, greeting every guest with a smile and positive attitude. Trained 10 new hires in hospitality etiquette best practices, boosting guest satisfaction levels by 95%. Provided inspirational, attentive and proactive service, resulting in 98% increased return visits. Contributed to 89% profitability increase by up-selling guests to premium F&B items. Assisted in preparation of weddings and special functions that received 96% positive guest feedback. Minimised send-backs, providing detailed explanation of preparation methods and ingredients used. Correctly used wait management system to provide accurate wait time estimates, cutting guest complaints by 98%. Resolved guest complaints promptly and professionally, notifying restaurant management of concerns. Managed timing standards in food deliveries to minimise delays. Delivered food and drinks from kitchen to respective tables to meet timely expectations. Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Prevented operational disruptions by monitoring liquor and wine inventory and promptly reordering low-stock items. Boosted team morale with upbeat culture and atmosphere, reducing staff turnover by 95%. Maintained food hygiene and alcohol service compliance through regular training and spot checks. Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues. Ensured profitability of operations by scheduling staffing levels in line with business needs. Oversaw 18 F&B staff in delivering efficient lunch and dinner service in fast-paced high-end restaurant. Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Attended regular training to obtain and update food safety certificates. Boosted sales through targeted product training and upselling strategy. Protected brand image with exceptional restaurant presentation and maintenance. Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality. Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service. Provided administrative support to upper management through inventory reporting, budget governance and payroll management. Interacted positively with customers, effectively promoting restaurant facilities and services. Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency. Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties. Gained experience in all restaurant activities, including waiting, bar and front of house.

Attended regular training to obtain and update food safety certificates. Boosted sales through targeted product training and upselling strategy. Protected brand image with exceptional restaurant presentation and maintenance. Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality. Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service. Provided administrative support to upper management through inventory reporting, budget governance and payroll management. Interacted positively with customers, effectively promoting restaurant facilities and services. Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency. Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties. Gained experience in all restaurant activities, including waiting, bar and front of house. Led team to deliver outstanding hospitality operations. Analysed operational problems on wastage and theft and established procedures to alleviate issues. Facilitated fast and efficient communication between front and back of house staff. Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings. Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently. Oversaw training of service staff in proper customer service techniques to deliver high-quality patron experience. Reconciled cash and credit card transactions to maintain accurate records

Maximised covers by monitoring dining room for seating availability. Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items. Followed checklists for shift start and end to help with smooth transitions. Reduced guest risks by understanding and clearly communicating allergies and intolerances. Delivered quality service by providing warm and welcoming environment. Handled customer complaints and restored satisfaction through tactful communication and swift resolution. Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients. Managed new and existing reservations using computer software or applications. Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages. Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.

Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport. Warmly greeted guests upon arrival to create welcoming atmosphere. Provided friendly, courteous service, maximising positive customer satisfaction ratings. Informed customers regarding ingredients used to address allergy and dietary issues. Managed restaurant closing duties, from cleaning dining areas to cashing up tills. Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards. Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings. Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays. Served high volumes of guests in fast-paced service environments with exceptional customer care. Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds. Attended to customer's needs proactively for first-class waiting service. Delivered food and drinks discreetly for seamless and unobtrusive service. Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.