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Organization

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Ensured impeccable first impression, greeting every guest with a smile and positive attitude.

Trained 10 new hires in hospitality etiquette best practices, boosting guest satisfaction levels by 95%.

Provided inspirational, attentive and proactive service, resulting in 98% increased return visits.

Contributed to 89% profitability increase by up-selling guests to premium F&B items.

Assisted in preparation of weddings and special functions that received 96% positive guest feedback.

Minimised send-backs, providing detailed explanation of preparation methods and ingredients used.

Correctly used wait management system to provide accurate wait time estimates, cutting guest complaints by 98%.

Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Managed timing standards in food deliveries to minimise delays.

Delivered food and drinks from kitchen to respective tables to meet timely expectations.

Provided friendly, courteous service, maximising positive customer satisfaction ratings.

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